Lightspeed Member Activation
Frequently Asked Questions
Fleur De Lis Clubs | Polo Fields • Persimmon Ridge • Oxmoor
We’re excited to introduce Lightspeed, our new club management platform! This transition reflects our continued commitment to improving the membership experience, modernizing our technology, and making it easier to interact with all three FDL Clubs properties.
To help make the transition as smooth as possible, we’ve answered some frequently asked questions below.
When can I begin booking tee times through the new app?
Tee time booking through the new Lightspeed platform will officially become available at 10:00 PM on November 17, 2026.
We encourage all members to complete their account activation and payment setup before this date to ensure they are ready for the transition.
I did not receive my activation email. What should I do?
Please check your spam or junk folder first. If you still cannot locate your activation email, complete the Member Activation Support Form so our team can assist you.
I no longer have access to the email address associated with my memberWhat should I do?
Complete the Member Activation Support Form and indicate that your email address needs to be updated. Our team will assist you with verifying your information and updating your account as needed.
My activation link isn’t working. What should I do?
If your activation link has expired, is invalid, or will not open correctly, please submit a request through the Member Activation Support Form. Our team will help resolve the issue.
Do I need to create a new account?
No. Please use the activation email sent to you to activate your existing membership account. The email address that received your activation invitation should be used to establish your new FDL online account profile.
There is no need to create a separate membership account. If you have difficulty accessing your activation email or believe your account information needs to be corrected, please contact our team through the Member Activation Support Form.
Why am I being asked to enter payment information?
FDL Clubs is transitioning to an automated payment process through Lightspeed. Members are asked to establish a preferred payment method for each applicable club so that outstanding membership and other club charges can be collected through the payment method on file.
Members may use ACH (bank account), debit card, or credit card. Please note that credit card payments are subject to a 3% processing fee.
This setup supports a more consistent billing process and provides members with greater visibility into their individual charges across FDL Clubs.
Why do I have to enter payment information separately for Polo Fields, Persimmon Ridge, and Oxmoor?
FDL Clubs operates three separate club locations, each with its own billing setup within Lightspeed. Payment information must therefore be entered separately for Polo Fields, Persimmon Ridge, and Oxmoor, regardless of your membership tier.
Loading payment information at each location allows Lightspeed to process charges associated with that club and gives members more granular visibility into their billing activity and individual transactions.
For example, members can view charges associated with each applicable club rather than relying on a single consolidated view of activity across the organization.
Can I use different payment methods at different clubs?
Yes! Lightspeed provides members with the flexibility to mix and match payment methods by club.
For example, you may choose ACH for Polo Fields, a debit card for Persimmon Ridge, and a credit card for Oxmoor. You can select the payment method that works best for you at each location.
However, payment information must be entered separately at every club. Please remember that credit card payments are subject to a 3% processing fee.
When will my month-end balance be collected?
Month-end account balances will continue to be collected automatically using the payment method submitted for the applicable club.
Payment for month-end balances will be collected on the 20th of the following month, or the first business day following the 20th when it falls on a non-business day.
Please ensure that your payment information is accurate and current at each applicable club to support timely processing of your account balance.
Important Payment Security Reminder
Protect Your Information
FDL Clubs will never ask you to provide bank account information, debit card numbers, or credit card details directly by email.
For your protection, payment information should only be entered through the secure payment setup link accessed by logging in to your official Lightspeed/Chronogolf account.
Please do not send payment information in response to an email or click on unexpected links requesting sensitive financial information. If you receive a suspicious message or are unsure whether a communication is legitimate, please contact your club directly using a known, trusted phone number before proceeding.
Your security and peace of mind are important to us. Thank you for helping us keep your account information secure.
What happens if I do not enter my payment information?
Completing your payment setup is an important requirement of the Lightspeed transition. Members who have not entered the required payment information for their applicable club locations will not be eligible to participate in Phase Two of the Lightspeed onboarding process.
Phase Two provides access to the new FDL Clubs app and online tee-time booking. To ensure access to these services when they become available, please complete your account activation and payment setup in advance.
If you need assistance entering your information, please use the Member Activation Support Form.
Why are we switching to Lightspeed?
At FDL Clubs, we’re continually looking for ways to improve the membership experience. Lightspeed will help us modernize our technology, streamline club operations, and create a more convenient and efficient experience for our members.
Our goal is to make managing your membership, booking tee times, and interacting with our clubs easier across all three properties.
What if I experience technical difficulties during activation?
We’re here to help! Please complete the Member Activation Support Form and describe the issue you’re experiencing. Our team will review your request and follow up to assist you.
My spouse or children are not appearing on my account. How can I have them added?
If you joined FDL Clubs several years ago, your family circumstances may have changed since your original application. For example, you may have since welcomed children who were not included on your original membership application or whose information has not been updated in our membership records.
Under FDL Clubs’ membership structure, a member’s spouse and eligible dependent children age 23 and under are considered Club Social and Dining members. However, these privileges do not automatically include golf access, which remains subject to the single-designee golf privileges associated with your membership tier.
To help ensure your family members are properly reflected in our new Lightspeed system, please review your account and confirm that your spouse and eligible dependents are listed accurately. Having the appropriate family members included in our membership records helps facilitate the establishment of individual profiles for applicable services, including event registration and other club activities.
If a spouse or dependent is missing from your account, or you are unsure whether your family members are properly listed, please submit a request through the Member Activation Support Form. Our team will review your membership records and assist with any necessary updates.
Please note that adding a family member to your membership records does not independently grant golf privileges beyond those provided under your existing membership tier.
Need Assistance?
Our team is committed to making this transition as smooth as possible. If you need help activating your account, updating your email address, or completing payment setup, please use the support form below.
Member Activation Support Form
Thank you for your patience and cooperation as we introduce Lightspeed and continue improving the FDL Clubs experience.